At CertifyMe, we strive to provide our customers with the best possible experience.

1. Refund Eligibility

• Refund requests received within 5 working days from the date of purchase is valid.

• To request a refund, please submit our refund request form within 5 working days of purchase with a genuine reason. We don't consider email refund requests or on-call requests as valid refund requests.

• Refund requests are valid only if you have not been awarded more than 5 credentials from your account. If you have awarded more than 5 credentials, you will not be eligible for a refund.

• Discounted subscriptions are not eligible for any refund. This includes promotional offers, special deals, or any subscription purchased at a reduced price.

• We do not offer refunds for any annual subscriptions that are canceled mid-term.

• We do not offer refunds after the renewal date of a subscription has passed.

• We offer a refund if there has been a genuine billing error that our Customer Support team can verify and accept.

• Refund requests are applicable only for 0Touch Sales products and subscriptions purchased directly through the official portal. Purchases made through sales representatives, partners, resellers, third-party platforms, or any other sales channels are not eligible for refunds.

2. How to Request a Refund

To request a refund, please submit our refund request form within 5 working days of purchase with a genuine reason. We don't consider email refund requests or on-call requests as valid refund requests. Our team will evaluate your request and if considered genuine we will initiate the refund procedure .

3. Refund Verification Process

• We provide a refund if you submit the refund request form with a genuine reason within 5 working days of purchase of your subscription. Any refund requests received after this period will not be even considered for evaluation at any cost.

• All refund requests are subject to a verification process conducted by our Customer Support team. During this process, we will review the reason provided, account activity, product usage, and any supporting information submitted with the request.

• Genuine reasons that may qualify for a refund include verified defects or issues with the platform that prevent normal use of the service, significant service disruptions attributable to our platform, or substantial quality issues that materially affect the value of the purchased product or subscription.

• Requests based on change of mind, lack of usage, purchase by mistake, failure to cancel before renewal, or reasons unrelated to the quality or functionality of the platform may not qualify for a refund.

• We may request additional information or evidence to validate the refund request. Failure to provide the requested information may result in the request being denied.

• We reserve the right to approve or deny a refund request based on the outcome of the verification process and whether the eligibility criteria have been met.

4. Refund Approval

• Once your refund request is approved, we will send you an email confirmation on the same.

• The refund process will be initiated within 10-30 days from the date you have received the refund approval email.

• Please note that it may take 10-14 days after the refund process is initiated for the refund to appear in your account, depending on your payment provider.

5. How to Contact Us

To initiate a refund request or inquire further about our refund policy, please email us at info@certifyme.online.

Please be assured that we take our customers' satisfaction seriously and will handle refund requests in a fair and timely manner. We appreciate your understanding and cooperation. Thank you for choosing our services.

Note: This refund policy is subject to change without prior notice. It is recommended to review the policy periodically to stay updated on any modifications.