Frequently Asked Questions
Can I stop my subscription in between a year?
Yes if you can stop your subscription. If you cancel part way through a year then we will reduce your issuing allowance pro-rata. Issued digital credentials remain active (as long as you have not put an expiration date on them)
What happens to the credentials or our account if we don’t continue our subscription?
Issued digital credentials remain active (as long as you have not put an expiration date on them). If you cancel part way through a year then we will reduce your issuing allowance pro-rata.
Do credential expire?
No, Credential never expires unless you as an admin had given an expiry date. Every credentials you create using our platform is for life long validity
What kind of verification is supported on your platform?
We have SSL certificate (encryption based) and Smart ID-Tagging (tagging your credentials to identities credentials like Social Security Number ,Passport , DL etc ) based verification built into our credential platform wich eases the verifcation flow .
Do you provide blockchain-based credential?
Yes we provide blockchain-based credential for our enterprise plans.
Can I award a badge instead of a certificate?
Yes, Both Bages and certificates can be awarded using our platform.
Can recipients pay CertifyMe to receive their credential?
No. CertifyMe can not be used as an e-Commerce solution to charge certificate or badge recipients in exchange for their credentials. The credentials you send are paid out of your credits.
Is there an ongoing fee to maintain the link for each certificate or badge?
There are no additional costs to keep the certificate or badge "live" after it is issued.
What if I need more credits? Can I change my plan?
Yes, you may upgrade to a larger package at any time.
What other fees are involved?
There are no additional fees (like setup or maintenance) beyond the cost of your plan level and any add-on features you've selected
Are plans priced in US dollars?
Yes, plans are priced USD. CertifyMe can provide quotes in AUD, EUR, and GBP ,INR etc upon request. Please email us at firstname.lastname@example.org for more information.
Do you offer discounts for non-profit organizations?
Yes, we offer 20% bonus credentials for registered non-profits. Please email us at email@example.com for more information.
Do you offer discounts for Annual payments?
Yes, we offer 50% bonus credentials for Annual payments upfront payments. Please email us at firstname.lastname@example.org for more information.
What kind of support do you provide?
We have a 24/7 chat , email and on-call support based one plans
Can you help us provide us with a customized workflow?
We have API's opened for you from the Premium plan onwards also our enterprise plans are built for customized workflows that work for you .