Questions & Answers

Some common questions we get about CertifyMe

  • Getting Started

    1. How do I create an account on CertifyMe?

    • Use your institution's assigned sign-up route or the registration page.

    • If your organisation manages account access, ask its administrator whether you need an invitation.

    • You will be directed to the Sign Up or account creation page. Follow the displayed requirements for your work account. Complete the “I am not a robot” check if it is shown.

    • You will be redirected to our Registration page. Fill in all the essential details here and press the Register button.

    You are now ready to access your CertifyMe dashboard and start issuing and managing your credentials. For account-creation issues, use the support contact.

    2. What types of credentials can be issued using CertifyMe?

    CertifyMe allows you to issue a wide range of credentials such as:

    • Certificates: CertifyMe enables you to issue beautifully designed digital certificates to acknowledge completion of courses, programs, or training.

    • Diplomas: You can issue digital diplomas to recognize the successful completion of higher education programs or specialized courses.

    • Badges: CertifyMe supports the issuance of digital badges, which are graphical representations of achievements or skills acquired.

    • Micro-credentials: You can issue micro-credentials, such as digital badges or certificates, to recognize specific skills, competencies, or achievements within a larger qualification framework.

    • Digital Transcripts: CertifyMe enables the creation and issuance of issuer-managed, tamper-evident digital transcripts, providing a comprehensive record of academic achievements.

    • Digital Degrees: CertifyMe allows the issuance of digital degrees, providing a digital representation of traditional degrees earned from accredited institutions.

    These are just a few examples of the credentials that institutes can issue using the CertifyMe account. The platform offers flexible plans to customize and tailor credentials to meet specific organizational requirements and branding guidelines.

    3. Can I see a demo?

    Yes. Check the demo here!

    4. Can we customize the credentials?

    Yes, you can include custom data and logos in the credentials.

    5. How can I customize the appearance of my certificates and badges?

    Choose a whitelabel package for URL, header, footer, and navbar customization. Check what else you can do with the enterprise plan. Want to talk to an expert? They are available here!

    6. What are the pricing plans for CertifyMe's services?

    We have three plans to suit your needs: Standard Plan, Business Plan & Enterprise Solutions. Get the pricing details here.

  • Manage Your Account

    1. How do I update my account information, such as my name or email address?

    For the first-time registration protocol, you can update your information from the Registration page here. For already registered customers, request help through the support contact.

    2. Can I add or remove recipient details from my CertifyMe account?

    Yes. At any point in time, if you want to remove a recipient from your list or want to reclaim his/her credentials, you can do it from your CertifyMe account. Login > Click on the template/s under which the awardee/s is/are registered > Scroll down to the List of awardees section > Click on the box in front of the name of the awardee and click on the RED, DELETE button.

    3. What should I do if I forget my account password?

    Visit your CertifyMe Login page > Scroll down to the bottom of the Login button and click on the Reset button to fix the password issue.

    4. How can I change the branding and design settings for my certificates and badges?

    You can change your credential template any time irrespective of your plan. You can do it from the ‘Edit your credential template image’ in the Design Template section.

    For branding solutions, choose between our Business and Enterprise plans. Check the Pricing Plan to explore which plan includes what branding solutions.

  • Purchase & Subscription

    1. What payment methods are accepted for purchasing CertifyMe subscriptions?

    We accept a range of international Credit Cards (VISA, MasterCard, PayPal, UnionPay, and many more). Visit the Pricing page for more information.

    2. Are there any additional fees or charges associated with using CertifyMe's services?

    No. There’s no hidden charge you have to incur with CertifyMe subscriptions. Simply upgrade your credentialing plans as per your necessity.

    3. How to request a refund?

    Check our Refund Policy here.

    4. I can’t activate my CertifyMe account.

    For account-activation concerns, describe the error and use the support contact. Do not include passwords or sensitive recipient data.

  • Policy, Safety & Copyright

    1. What is CertifyMe's policy on data privacy and security?

    Check our Privacy Policy page here for essential information.

    2. How does CertifyMe ensure the authenticity and integrity of issued credentials?

    CertifyMe supports Open Badges 3.0, giving institutions a standards-based way to issue structured digital credentials. Credential verification links let reviewers check the issuer, achievement and supporting details. Institutions manage recipient data and access through their issuance policies.

    3. Can I customize the privacy settings of my issued credentials on CertifyMe?

    Once you choose a credentialing plan, you can enjoy all the features listed below the particular plan.

  • Other Questions

    1. How can I verify the authenticity of a credential issued through CertifyMe?

    Recipients receive a unique ID that contains all the credential information. On the CertifyMe website, a Verification Page is available under the Resources bar. Put the Unique ID in the given place, and press the Verify button.

    OR, you can also visit the issued certificates listed under Your Credential Templates and open the credential you want to verify. Click on the Verify this Credential button or collect the Quantum Ledger ID and follow the aforementioned steps.

    2. Can I integrate CertifyMe with other learning management systems or platforms?

    Our open API system allows you to integrate your CertifyMe account with any LMSs. We seamlessly integrate with Integrately, Zapier, and Moodle.

    3. Does CertifyMe offer any analytics or reporting features for tracking credential usage and engagement?

    Yes. Visit the CertifyMe website > Go to Login section and Login> Click on My Analytics > Access all the essential details related to Organization level, Program level & End User level analytics.

Have any questions? Get in Touch

Support contact

Use your institution's agreed support channel. For help finding the right contact, email info@certifyme.online. Do not send passwords or unnecessary student information.